Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from Artisan Cooking?

We will charge a flat rate of $30.00 for a total cart value below $89.99, after this price, shipping is free within the lower states.

Which payment methods are accepted at Artisan Cooking?

At this time we accept, Paypal, Visa and Mastercard credit card payments.

How long will delivery take?

Under normal circumstances you should expect your order to be shipped the same day that you order it, with it arriving within 5 business days.

How secure is shopping in Artisan Cooking? Is my data protected?

All of our communication with customers is SSL encrypted. We are using a PCI compliant payment gateway for money transactions.

What exactly happens after ordering?

We will review the order and process the order as stated. It will be fulfilled within the same business day, and either shipped the same day or the next business day.

How long does it take to ship the order?

We will ship the order within 24 hours of receiving the order during business days Monday through Friday. Any orders that are received during the weekends or holidays will be shipped the next business day.

Do I receive an invoice for my order?

Yes, you will receive an invoice via email.

If you need to return a product?
  • If not completely satisfied with your purchase, you have 10 business days to initiate a return. Product has to be in original packaging (including UPC code, manual, parts and your receipt or packing slip) for a full refund or replacement. Initiating a return, you will need to contact us either via Email info@artisancooking.com or Call Us at 18009080655.
  • If there is an issue with your product through the online order process you will need to contact us either via Email info@artisancooking.com or Call Us at 18009080655.
  • Outbound shipping charges are not always refunded upon return, this can include regular and freight shipping, and any shipping surcharges.
What about refunds?
  • Once an item has arrived at our warehouse, it can take up to 5 business days to see the refund on your credit card.
  • If a partial refund is completed it may take up to 5 business days to see the refund on your credit card.
  • The original credit card will be used for the refund
  • When you place an order on our site, there is a preauthorization charge done on your credit card. These funds are a reserve your credit card puts aside and is only received by us once you have the item in hand. If the order was cancelled before it was shipped out, please allow up to 10 business days for your credit card company to transfer the funds back into your account.