Our refund and returns policy lasts business 10 days. If business 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

If not completely satisfied with your purchase, you have 10 business days to initiate a return. Product has to be in original packaging (including UPC code, manual, parts and your receipt or packing slip) for a full refund or replacement. Initiating a return, you will need to contact us either via Email info@artisancooking.com or Call Us at 1(800) 908-0655.

If there is an issue with your product through the online order process you will need to contact us either via Email info@artisancooking.com or Call Us at 1(800) 908-0655.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@artisancooking.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@artisancooking.com.

To return your product, you will need to contact us by email or phone call.

Contact us at info@artisancoooking.com or call us 1(800) 908-0655 for questions related to refunds and returns.